Privacy Policy

What information this site collects when you contact me or use the on-site assistant, how I use it, who else sees it, and how to ask me to delete it.

Who this covers

This site belongs to Merritt Kreutzer Real Estate. I am a licensed real estate salesperson with WNY Metro Roberts Realty in Lancaster, New York. This page explains what information the site collects, how I use it, and the choices you have. Last updated October 15, 2026.

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What I collect

I collect only what you choose to give me.

  • The contact form. Your first and last name, email address, phone number if you add one, and the message you write.
  • A listing page. When you ask for more photos or a showing on a listing page, your name, email address, phone number if you add one, the days and times you write, and which listing and ad you came from.
  • Booking a call. The details you enter on the booking calendar, such as your name, email, phone number and the time you pick.
  • The on-site assistant. The questions you type into the chat box.
  • Standard technical information. The company that hosts this site records ordinary technical details, such as your IP address and browser type, to deliver pages and protect the site from abuse.

How I use it

I use your information to answer you, schedule a conversation, send what you asked for, and follow up about your move. I do not sell your information, and I do not rent it.

Who else sees it

A few service providers handle information on my behalf so the site works:

  • A customer relationship system where I store contact details and notes so I can follow up with you.
  • The company that hosts this website.
  • The calendar service that runs the booking page.
  • An AI service that powers the on-site assistant. What you type into the chat is sent to that service to produce a reply.
  • Google, which provides the map on this site. Loading the map connects your browser to Google.
  • Meta, the company behind Facebook and Instagram, on one listing page only. See "Cookies and tracking" below.

I may also share information when the law requires it, or when you ask me to, for example to introduce you to a lender or an attorney.

Text messages

I send text messages only if you check the box that agrees to them, next to the phone number on the contact form. Consent is not a condition of working with me. Message and data rates may apply, and message frequency varies. Reply STOP at any time to opt out, or HELP for help.

Cookies and tracking

Most of this site does not run advertising or analytics tracking. One page does: the listing page for 940 E Windfall Rd uses the Meta Pixel, a small piece of code from Meta, the company behind Facebook and Instagram. When you visit that page, it tells Meta that your browser viewed the listing and when you ask for photos or a showing. Meta also receives ordinary technical details, such as your IP address and browser type. I do not send Meta your name, email address or phone number.

I use this to show my ads to people who looked at the listing and to see whether my ads work. You can limit it through the ad settings in your Facebook and Instagram accounts, or through your browser's tracking settings. If I add tracking elsewhere on this site, this page will be updated first. The site saves your light or dark display choice in your browser, and the assistant remembers in your browser session that it has already introduced itself.

Your choices

You can ask me what information I have about you, ask me to correct it, or ask me to delete it. You can also ask to stop receiving messages from me. Call the number on my contact page or send a message through the form, and I will take care of it.

Children

This site is for adults making decisions about homes. It is not directed to children under 13, and I do not knowingly collect their information.

Changes to this page

If I change how the site handles information, I will update this page and the date at the top.